Company Information

Last Updated: September 2026

ElixLabs is a United States-based online retailer specializing in phone accessories, smart home devices, audio & headphones, and chargers & power. We operate out of Yakima, Washington, and serve customers across the United States.

We focus on dependable tech that makes everyday life easier: accessories that get more out of your phone, smart home devices that simplify the house, audio gear that sounds great, and chargers that keep everything powered. Every order is backed by responsive support, free shipping, and a straightforward 30-day return policy.

Business Details

Shipping Information

All orders are processed and shipped from our U.S.-based warehouse. Orders are handled within 1 to 2 business days (Monday to Friday), and transit typically takes 5 to 7 business days, for an estimated total of 6 to 9 business days from order to delivery. Shipping is free on every order.

For complete details, visit our Shipping Policy.

Product Authenticity

ElixLabs is a multi-brand retailer. Products are made by established manufacturers, sourced through suppliers and distributors, and stocked at our warehouse in Yakima, Washington. All items are new, are supplied in the manufacturer’s original packaging, and are inspected before they ship. We do not sell counterfeit, replica, or unauthorised goods. Every order is backed by our 30-day return policy and our Warranty & Replacement policy.

For more information, visit our Product Authenticity & Sourcing page.

Secure Payments

All payments are processed through certified, PCI-DSS compliant payment gateways using industry-standard encryption. We never store your full card details — your financial information is protected at every step of the transaction.

Our Policies

We believe in full transparency. All of our policies are publicly available:

• Shipping Policy
• Return & Refund Policy
• Privacy Policy
• Terms of Service
• Warranty & Replacement
• Billing Policy
• Product Authenticity & Sourcing

Customer Support

Have a question about an order, a product, or any of our policies? Our team is here to help.